Welcome to shoplenstruenow.com – your premium destination for designer eyewear and contact lenses with worldwide delivery. Below you’ll find answers to our most common questions about products, shipping, returns and more.

Product Questions

What types of eyewear products do you offer?
We specialise in premium eyewear including designer frames (sunglasses and optical glasses), contact lenses (daily disposables, toric, multifocal), eye care essentials, and accessories. Our collections cater to men, women and children, with brands like Etnia Barcelona and Gucci Shop.
Do you offer prescription lenses?
Yes, we provide a range of prescription options including reading glasses, multifocal lenses, and toric lenses for astigmatism. Please ensure you have your current prescription details when ordering corrective lenses.
Are your sunglasses UV protected?
Absolutely. All our sunglasses and sunglass lenses offer 100% UV protection to safeguard your eyes from harmful rays. We use premium materials from trusted European manufacturers.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. This allows you to track orders, save preferences, and enjoy faster checkout in future.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed for dispatch.

Payment Options

What payment methods do you accept?
We accept all major payment options: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed through our PCI-compliant payment gateway for your protection.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption and never store your full payment details. All transactions are processed through our PCI-compliant payment gateway.

Shipping & Delivery

Where do you ship to?
We offer global delivery to most countries worldwide, excluding some Asian countries and remote locations. During checkout, you can confirm if we deliver to your address.
What are my shipping options?
We offer two shipping methods:

Express Delivery: £12.95 via DHL/FedEx (10-15 business days after dispatch)
Free Standard Delivery: Free on orders over £50 via EMS (15-25 business days after dispatch)

All orders are processed within 1-2 business days from our Edinburgh headquarters.
Will I need to pay customs duties?
Depending on your country’s regulations, customs duties or import taxes may apply. These are the responsibility of the recipient and are not included in our prices. Delivery estimates exclude any customs clearance time.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery for unworn, undamaged items in their original packaging. Simply contact our customer care team at [email protected] to initiate your return.

Important: For hygiene reasons, opened contact lens packages cannot be returned unless faulty.
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider, typically 3-10 business days.
What if my item is faulty or incorrect?
We sincerely apologize for any errors. Please contact us immediately at [email protected] with photos of the issue and your order number. We’ll arrange for a replacement or refund as appropriate.

COVID-19 Information

Are you implementing safety measures for COVID-19?
Yes, all orders are processed with enhanced safety measures. Some delivery times may be slightly extended due to local restrictions. Our warehouse team follows strict hygiene protocols when handling your eyewear.

Can’t find the answer you’re looking for? Our optical specialists are always happy to help at [email protected].