Returns & Exchanges

At shoplenstruenow.com, we want you to be completely satisfied with your premium eyewear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are in original condition with all packaging and tags intact. Please note the following exceptions:

How to Return or Exchange an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions.

Step 3: Package and Ship Your Return

Please include all original packaging, tags, and a copy of your invoice. Ship your return to:

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing Your Return

Once we receive your return, our quality team will inspect the items within 3-5 business days. We’ll notify you via email once your return is processed.

Refund Information

Refunds will be issued to your original payment method within 7-10 business days after we receive and approve your return. Please note:

• Original shipping fees are non-refundable
• Customs/duties fees are non-refundable for international orders
• Refund processing times may vary depending on your payment provider

Exchanges

For exchanges, please follow the same return process. Once we receive your return, we’ll ship your replacement item. If the new item is of higher value, you’ll need to pay the difference. For lower value items, we’ll refund the difference.

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] or +44

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