Shipping & Returns

At shoplenstruenow.com, we’re committed to providing premium eyewear with exceptional service. Please review our shipping and returns policies below.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

• Standard Shipping (£12.95) – Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping (Orders over £50) – Delivered via EMS within 15-25 business days after dispatch

Returns & Exchanges

We want you to love your Etnia Barcelona and Gucci eyewear. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Non-Returnable Items

Due to hygiene and customization reasons, we cannot accept returns on:

• Contact lenses (all types)
• Disposable lenses (opened packages)
• Eye care liquids and sprays
• Prescription lenses (custom-made items)
• Items marked “final sale”

Return Conditions

To be eligible for return, items must be:

• In original condition
• Unworn and undamaged
• In original packaging with all tags attached
• Accompanied by the original invoice

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Item name and reason for return
• Your preferred resolution (refund or exchange)

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Package and Ship Your Return

Include all original packaging and a copy of your invoice. Ship to:

shoplenstruenow.com Returns
47 Rose St
Edinburgh, GB EH1G 6GV

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Return Processing

After we receive your return, our quality team will inspect items within 3-5 business days. We’ll email you once processing is complete.

Refund Information

Refunds will be issued to your original payment method within 7-10 business days after we receive and approve your return. Please note:

• Original shipping fees are non-refundable
• Customs/duties fees for international orders are non-refundable
• Processing times may vary by payment provider

Exchanges

Follow the same return process for exchanges. For higher-value replacement items, you’ll pay the difference. For lower-value items, we’ll refund the difference.

Damaged or Defective Items

If you receive a damaged item, contact us immediately at [email protected] with photos. We’ll arrange a free return and replacement.

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