Last Updated: [Insert Date]

Welcome to shoplenstruenow.com, your premium destination for designer eyewear including Etnia Barcelona and Gucci collections. These Terms and Conditions govern your use of our website and purchases. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ worldwide, excluding certain Asian countries and remote locations. You agree to provide accurate information when creating an account or making purchases.

1.2 Intellectual Property Rights

All content on shoplenstruenow.com, including text, graphics, logos, and product designs, is the property of Etnia Barcelona, Gucci, or our licensors and is protected by international copyright laws. Unauthorised use is strictly prohibited.

2. Products and Services

2.1 Product Range

We specialise in premium eyewear including:

  • Designer sunglasses and optical frames (Men, Women, Kids)
  • Specialty lenses (Toric, Multifocal, Reading, Sunglasses)
  • Contact lenses (Daily, Disposable)
  • Eyewear accessories (Cases, Cords, Liquids, Spray & Drops)

2.2 Product Descriptions

We make every effort to display products accurately, but colours may vary slightly due to monitor settings. All prescription lenses are custom-made to order specifications.

2.3 Hygiene Restrictions

Due to health regulations, we cannot accept returns on:

  • All contact lenses (opened or unopened)
  • Disposable lenses with opened packaging
  • Eye care liquids and sprays
  • Custom-made prescription lenses

3. Orders and Payments

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You will receive an order confirmation email with details.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store credit card details.

3.3 Pricing and Currency

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors.

4. Shipping and Delivery

4.1 Shipping Options

  • Standard Shipping (£12.95): Delivered via DHL/FedEx within 10-15 business days after dispatch
  • Free Shipping (Orders over £50): Delivered via EMS within 15-25 business days after dispatch

4.2 International Orders

Customers are responsible for any customs duties, taxes, or import fees. We cannot predict these charges and cannot refund them if incurred.

4.3 Delivery Issues

If your package is lost or damaged in transit, contact us immediately at [email protected] with your order number and details.

5. Returns and Refunds

5.1 Return Policy

Most non-hygiene items may be returned within 15 days of delivery if:

  • In original unworn condition
  • With all original packaging and tags
  • Accompanied by the original invoice

5.2 Return Process

  1. Email [email protected] with your return request
  2. Wait for our Return Merchandise Authorization (RMA)
  3. Ship items to: shoplenstruenow.com Returns, 47 Rose St, Edinburgh, GB EH1G 6GV

Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

5.3 Refund Timeline

Refunds are processed within 7-10 business days after we receive and approve your return. Processing times may vary by payment provider.

6. Customer Responsibilities

6.1 Accurate Information

Customers must provide:

  • Complete and accurate shipping details
  • Correct prescription information for custom lenses
  • Valid payment information

6.2 Prohibited Activities

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Make fraudulent purchases
  • Resell our products without authorisation

7. Limitation of Liability

shoplenstruenow.com shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Incorrect use of eyewear products
  • Delays caused by shipping carriers or customs
  • Minor variations in product colour or design

Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Privacy and Data Protection

We handle personal data in accordance with our Privacy Policy and GDPR regulations. By using our site, you consent to our collection and use of your information as described therein.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of Scottish courts.

Contact Information

For questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Address: 47 Rose St, Edinburgh, GB EH1G 6GV